Privacy Policy

Privacy Policy for Urban Coconut Hair Care

Effective Date: May 29, 2024

Urban Coconut Hair Care (“we,” “us,” or “our”) operates the website UrbanCoconutHairCare.com (the “Site”). This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our Site or purchase our products. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

1. Data Collection

Personal Data We Collect

We may collect the following personal data from you:

  • Contact Information: Name, email address, postal address, phone number.
  • Order Information: Products purchased, payment details, billing and shipping address.
  • Account Information: Username, password, purchase history.
  • Usage Data: IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Collect Your Data

We collect data from you in the following ways:

  • When you create an account on our Site.
  • When you make a purchase.
  • When you subscribe to our newsletter.
  • Through cookies and other tracking technologies.

2. Data Usage

Purpose of Data Collection

We use your personal data for the following purposes:

  • To Process Orders: Manage and fulfill your orders, process payments, and provide customer support.
  • To Communicate with You: Send you updates about your order, respond to your inquiries, and send marketing communications if you have opted in.
  • To Improve Our Services: Analyze usage data to enhance the functionality and user experience of our Site.
  • To Comply with Legal Obligations: Ensure compliance with legal and regulatory requirements.

3. Data Storage

Where We Store Your Data

Your data is stored on secure servers located within the European Economic Area (EEA). We ensure that your data is handled in compliance with the GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

4. Data Sharing

With Third Parties

We may share your data with third parties in the following circumstances:

  • Service Providers: To perform functions on our behalf, such as payment processing, delivery services, and IT support.
  • Legal Requirements: To comply with legal obligations or respond to lawful requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We ensure that any third parties with whom we share your data comply with GDPR and use your data only for the specified purposes.

5. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Secure access controls and authentication protocols.

6. Your Rights

Access and Rectification

You have the right to access the personal data we hold about you and request corrections if it is inaccurate or incomplete.

Erasure and Restriction

You have the right to request the deletion of your personal data or restrict its processing under certain conditions.

Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Withdraw Consent

If we process your data based on your consent, you have the right to withdraw your consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]

Postal Address: 101, Bhavna Nagar, Pune, Maharashtra, India

We will respond to your request within one month.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Postal Address: 101, Bhavna Nagar, Pune, Maharashtra, India

Thank you for trusting Urban Coconut Hair Care with your personal data. We are committed to protecting your privacy and ensuring the security of your information.